Shipping & Returns

Shipping + Returns

FEES + DELIVERY TIMES

Your orders are packed with care and dispatched within 24 hours [excludes weekends] to our courier partners. We offset the emissions of our packages to ensure they are delivered in a carbon neutral manner.

New Zealand:
• Flat rate $5 NZD for all orders under $85 NZD [tracked + traced]
• Free shipping for all orders over $85 NZD [tracked + traced]
• 2-3 working days delivery

Australia:
• Free shipping for all orders over $120 AUD [DHL tracked + traced]
• Flat rate $10 AUD for all orders under $120 AUD [DHL tracked + traced] • 2-4 working days delivery

Canada / United States:
• Flat rate $25 NZD for orders under $120 NZD [DHL tracked + traced]
• Flat rate $10 NZD for orders over $120-150 NZD [DHL tracked + traced]
• Free shipping for orders over $150 NZD [DHL tracked + traced]
• 2-5 working days delivery

Hong Kong
• Flat rate $20 NZD for all orders [DHL tracked + traced]
• 2-5 working days delivery

Japan
• Flat rate $20 NZD for all orders [DHL tracked + traced]
• 2-5 working days delivery

Asia Pacific / Europe:
• Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
• Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
• 2-5 working days delivery

*Free Shipping is available to our Inner Circle 'Fire' customers.

DELIVERY

You will be required to sign for all deliveries made by registered mail and couriers.

Sans [ceuticals] is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Sans [ceuticals] is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

REFUNDS + RETURNS POLICY

Only items purchased on the Sans [ceuticals] website sansceuticals.com can be returned for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Sans [ceuticals] will gladly exchange for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event you react to a product please reach out to hello@sans.net.nz with your product, batch code and reaction description and we will find a solution for you.

You are responsible for the shipping costs incurred when sending items back to Sans [ceuticals].

Should an item be damaged while it is being shipped to you, Sans [ceuticals] will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Sans [ceuticals] to process any refund or exchange. Please email hello@sansceuticals.com in advance of your intentions to return or exchange a product, so that our Sans [ceuticals] staff can assist you with a smooth transaction.