Shipping + Returns

Your orders are packed with care and dispatched within 24 hours [excludes weekends] to our courier partners. We offset the emissions of our packages to ensure they are delivered in a carbon neutral manner.

Oceania

New Zealand:
• Flat rate $5 NZD for all orders under $99 NZD [tracked + traced]
• Free shipping for all orders over $99 NZD [tracked + traced]
• 2-3 working days delivery

Australia - VIC:
• Free shipping for all orders over $100 AUD [Australia Post tracked + traced]
• Flat rate $10 AUD for all orders under $100 AUD [Australia tracked + traced]
• 2-4 working days delivery

Australia - NSW, QLD, ACT, TAS, SA:
• Free shipping for all orders over $100 AUD [Australia Post tracked + traced]
• Flat rate $10 AUD for all orders under $100 AUD [Australia tracked + traced]
• 3-6 working days delivery

Australia - WA, NT:
• Free shipping for all orders over $120 AUD [Australia Post tracked + traced]
• Flat rate $10 AUD for all orders under $120 AUD [Australia tracked + traced]
• 3-6 working days delivery

North America

United States of America, Canada & Mexico:
• Flat rate $6.95 USD for orders under $70 USD [DHL tracked + traced]
• Free shipping for orders over $70 USD [DHL tracked + traced]
• *Excludes orders containing only Sans Sampler
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Asia

Hong Kong & Singapore
• Flat rate $12 NZD for orders under $125 NZD [DHL tracked + traced]
• Free shipping for orders over $125 NZD [DHL tracked + traced]
• *Excludes orders containing only Sans Sampler
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Japan
• Flat rate $20 NZD for all orders [DHL tracked + traced]
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

China, India, Indonesia, Philippines, South Korea, Taiwan:
• Flat rate $20 NZD for orders over $150 NZD [DHL tracked + traced]
• Flat rate $30 NZD for orders under $150 NZD [DHL tracked + traced]
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

United Kingdom

UK & Ireland:
• Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
• Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Europe

Europe:
• Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
• Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Middle East

UAE, Qatar, Saudi Arabia:
• Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
• Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
• 2-5 working days delivery
• Orders are shipped from our warehouse[s] in Australia and New Zealand
• Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

General Delivery Terms

You will be required to sign for all deliveries made by registered mail and couriers.

Sans [ceuticals] is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Sans [ceuticals] is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Returns Policy

Only items purchased on the Sans [ceuticals] website sansceuticals.com can be returned for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Sans [ceuticals] will gladly exchange for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event you react to a product please reach out to hello@sans.net.nz with your product, batch code and reaction description and we will find a solution for you.

You are responsible for the shipping costs incurred when sending items back to Sans [ceuticals].

Should an item be damaged while it is being shipped to you, Sans [ceuticals] will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Sans [ceuticals] to process any refund or exchange. Please email hello@sansceuticals.com in advance of your intentions to return or exchange a product, so that our Sans [ceuticals] staff can assist you with a smooth transaction.

Terms & Conditions

Please click here to download this PDF of our terms and conditions.