Subscription

How does a Sans subscription work?

A Sans subscription offers thoughtful ease. Your chosen formulations arrive on your preferred schedule — seamless and straightforward. You can pause, edit, or cancel at any time through your account. Switching products or updating your details is just as simple.

How do I subscribe to my chosen Sans products?

When adding a product to your cart, select ‘Subscribe’ instead of ‘One-Time Purchase’. Then, choose how often you'd like it delivered. Simple, flexible, and always your call.

How do I sign into my account and manage my subscription?

Click on the ‘Account’ option in the top right corner of our website. Once signed in, head to ‘Subscription Management’ to update your products, adjust timing, skip a delivery, or make changes to your details. Everything is designed to be simple and in your hands.

Can I edit my subscription at any time?

If you’d like to pause, skip, or adjust your subscription, please do so at least 24 hours before your next order is due to process.

How can I apply my Sans Inner Circle loyalty points to my subscription?

Log in via the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, select the subscription you'd like to apply your loyalty voucher to, then enter your code in the ‘Add Discount Code’ field. A small thank you, effortlessly added.

Can I cancel my subscription at any time?

Yes, you can cancel at any time. Just log in via the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, select the subscription you'd like to end, then click ‘Cancel Subscription’ in the bottom right corner. No questions, no pressure — always your call.

Can I pause my subscription at any time?

Yes, you can pause at any time. Just log in via the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, select the subscription you'd like to end, then click Pause Subscription’ in the bottom right corner. 

Can I skip my upcoming order?

Absolutely. Simply log in via the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, choose the subscription you'd like to edit, then select ‘Skip Order’. No fuss — just flexibility when you need it.

How do I change my upcoming order date?

Log in through the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, choose the subscription you'd like to edit, then click ‘Reschedule’. It’s an easy way to stay in sync with your needs.

How do I change my delivery address?

Log in through the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, choose the subscription you'd like to edit, then click the ‘Edit’ button by your shipping details to adjust your delivery address.

How can I change my payment method for my subscription?

Log in via the ‘Account’ option at the top right of our site. Under ‘Subscription Management’, select the subscription you’d like to update, then click the ‘Edit’ button beside your payment details to make any changes.

Do I have to order the same product every time?

Not at all. Your subscription is designed to move with you — change what you receive, whenever it suits. To swap a product, simply: Log in via the ‘Account’ option at the top right of our site. From there, select ‘Subscription Management’, choose the product you'd like to update, then tap ‘Swap Product’ and select your new choice.

Can I use Afterpay as my payment method for a subscription?

Afterpay is only available for one-time purchases. Subscription orders require a credit card payment method.

Will I be notified before my next order ships?

Yes — you'll receive an email reminder three days before your order is set to process. If you don’t see it, it’s worth checking your spam folder or confirming your email is up to date in your account. Still unsure? We’re here to help.

Can I add a one-time purchase to my subscription order?

You can. Within ‘Manage Subscription’, simply select the item you'd like to add as a one-time purchase and it will be included in your upcoming delivery — no extra fuss.

What happens if my payment doesn’t go through?

If your payment method fails, we’ll retry several times. If it still doesn’t work, your subscription will be temporarily skipped. We’ll email you to let you know, so you can update your details if needed.

What if I’m going away or need to delay my delivery?

Life moves — your subscription can too. Log in via the ‘Account’ option, go to ‘Subscription Management’, and either skip the upcoming order or reschedule your delivery date. All easy to manage, whenever you need.