Shipping

Your orders are packed with care and dispatched within 24 hours [excludes weekends] to our courier partners. We offset the emissions of our packages to ensure they are delivered in a carbon neutral manner.

Orders are shipped from our warehouse[s] in Australia and New Zealand. Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Oceania

New Zealand
  • Free shipping for all orders over $120 NZD [NZ Post tracked + traced]
  • Flat rate $5 NZD for all orders under $120 NZD [NZ Post tracked + traced]
  • 2-3 working days delivery
Australia
  • Free shipping for all orders over $120 AUD [Australia Post tracked + traced]
  • Flat rate $10 AUD for all orders under $120 AUD [Australia tracked + traced]
  • 2-6 working days delivery

North America

United States of America, Canada & Mexico
  • Free shipping for orders over $70 USD [DHL tracked + traced]
  • Flat rate $9.95 USD for orders under $70 USD [DHL tracked + traced]
  • 2-5 working days delivery

Asia

Singapore, Hong Kong & Japan
  • Flat rate $10 NZD for orders over $200 NZD [DHL tracked + traced]
  • Flat rate $20 NZD for orders under $200 NZD [DHL tracked + traced]
  • 2-5 working days delivery
China, India, Indonesia, Philippines, South Korea, Taiwan:
  • Flat rate $20 NZD for orders over $150 NZD [DHL tracked + traced]
  • Flat rate $30 NZD for orders under $150 NZD [DHL tracked + traced]
  • 2-5 working days delivery

United Kingdom

UK & Ireland
  • Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
  • Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
  • 2-5 working days delivery

Europe

Europe:
  • Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
  • Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
  • 2-5 working days delivery

Middle East

UAE, Qatar, Saudi Arabia:
  • Flat rate $30 NZD for orders over $150 NZD [DHL tracked + traced]
  • Flat rate $45 NZD for orders under $150 NZD [DHL tracked + traced]
  • 2-5 working days delivery

General Delivery Terms

You will be required to sign for all deliveries made by registered mail and couriers.

Sans [ceuticals] is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Sans [ceuticals] is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Sans [ceuticals] is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Returns Policy

We are only able to accept returns for items purchased directly through the Sans [ceuticals] website at sansceuticals.com. If you purchased our products through a retailer or stockist, please return the item directly to them.

We do not offer refunds for change of mind.

If your item arrives damaged, defective, or you’ve received the wrong item, please email us at hello@sansceuticals.com within 14 days of receiving your order. We’ll then organise a refund or replacement.

If you experience a reaction to a product, please contact us at hello@sansceuticals.com with your product details, batch code, and a description of your experience. We’ll work with you to find a suitable resolution.