CART

Returns

Sans [ceuticals] is the trading name for Vincents Preparations Limited (referred to in these terms and conditions as Sans [ceuticals]). The information contained within this document relates to the Sans [ceuticals] online store.

REFUNDS AND RETURNS POLICY

Only items purchased on the Sans [ceuticals] website can be returned to sansceuticals.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Sans [ceuticals] will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned to:

  • Sans [ceuticals]
  • 58 Surrey Crescent, Grey Lynn
  • Auckland 1021
  • New Zealand

The customer is responsible for the shipping costs incurred when sending the items back to Sans [ceuticals]. In New Zealand, the shipping charge of NZD$9 will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of NZD$150

Should an item be damaged while it is being shipped to you by us, Sans [ceuticals] will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Sans [ceuticals] to process any refund or exchange. Please email online@sansceuticals.com in advance of your intentions to return or exchange a product, so that Sans [ceuticals] staff can assist you with a smooth transaction.

Please retain your postal receipt from the provider until you are certain your parcel has been safely received by Sans [ceuticals]. We may need to see this if we fail to receive your package. We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.

Your Products

Total 5 Items

Your Products

Total 5 Items

Nourishing Hair Wash

NZD $36.00

Qty: 1

Nourishing Hair Wash

NZD $36.00

Qty: 1

Nourishing Hair Wash

NZD $36.00

Qty: 1

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